Privacy Policy

Last updated: 30 Nov 2025

Dampsurv Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: 

This Privacy Notice explains how we collect, use, and process the personal data of our customers and website users, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (The Data Controller)

We are the Data Controller responsible for your personal data.

  • Company Name: Dampsurv Ltd
  • Company Address: 59 Whitwell Green Lane Elland, HX5 9EG

Email for Privacy Enquiries: info@dampsurv.com

 

2.  Information We Collect

  • Information you provide via website forms (e.g., registrations, enquiries, service subscriptions, competitions, surveys).
  • Correspondence records if you contact us directly.
  • Transaction details relating to services fulfilled via our site.
  • Website usage data including traffic data, location data, weblogs, and resources accessed.
  • Event data provided by your employer or charity if attending our events.
  • Technical data including your IP address, browser type, and operating system (for analytics and system administration).

3. The Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you. This data falls into the following categories:

Category of Data

Examples of Data Collected

Identity Data

Name, title, date of birth.

Contact Data

Billing address, delivery address, email address, telephone numbers.

Financial Data

Payment card details (processed securely by our payment provider, [Sumup.com), billing details.

Transaction Data

Details about payments to and from you, and other details of products and services you have purchased from us.

Technical Data

Internet protocol (IP) address, login data, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website.

Usage Data

Information about how you use our website, products, and services (e.g., pages viewed, time spent on site).

Marketing Data

Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Personal Data and the Legal Basis

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances and based on the following Legal Bases under UK GDPR:

Purpose for Processing

Type of Data Used

Legal Basis for Processing

To register you as a new customer

Identity, Contact

Performance of a Contract with you.

To process and deliver your order

Identity, Contact, Financial, Transaction

Performance of a Contract with you and Legal Obligation (e.e., accounting).

To manage our relationship with you

Identity, Contact, Profile, Marketing

Legitimate Interests (e.g., keeping our records updated) and Contract.

To administer and protect our business and this website

Identity, Technical

Legitimate Interests (e.g., for fraud prevention and network security) and Legal Obligation.

To send you marketing communications

Identity, Contact, Marketing

Consent (where required) or Legitimate Interests (for existing customers).

To improve our website, products/services, marketing, and customer experiences

Technical, Usage

Legitimate Interests (e.g., for analytics and business development).

Sharing Your Personal Data

Data Sharing

  • We do not lease, distribute, or sell your personal information to third parties except:
  • Where required by law.
  • With service providers (e.g., Google – see their Privacy Policy: https://policies.google.com/privacy?hl=en&gl=uk) for analytics and website operation.
  • Service Providers: Sumup.com Google Analytics and IT system administrators.
  • Payment Processors: Sumup.com to securely process payments.
  • Professional Advisers: Lawyers, bankers, auditors, and insurers providing consultancy or legal services.
  • UK HMRC, regulators, and other authorities: Where we are legally required to do so.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

We may transfer your personal data outside the UK/European Economic Area (EEA) to certain service providers.

  • Sumup.com
  • Whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
    • The transfer is to a country deemed to provide an adequate level of protection by the UK government.
    • We use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (e.g., the UK's International Data Transfer Agreement).

7. Data Security and Retention

  • Data Security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.
  • Data Retention: We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Generally, we retain customer data for 6 years plus one year after they cease being a customer.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of the personal data we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data (data portability).
  • Withdraw consent at any time (where consent is the legal basis for processing).

If you wish to exercise any of the rights set out above, please contact us at info@dampsurv.com

9. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

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